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Our Satisfaction Guarantee Product Warranty and Policies:

Satisfaction Guarantee:

Our Promise to you is quite simple; Ameripure Technologies absolutely guarantees your complete satisfaction with the performance and benefits realized through the use of your new Biozone Scientific Purifier for 90 DAYS from the date of purchase. We also guarantee your satisfaction with the Alamio personal air purifier, all Portable Air Conditioning products and water purification products we offer from this website for 30 DAYS from the date of purchase. If you are not satisfied, we will refund the purchase price of the unit according to the conditions stated below.

Product Warranty:
                                                                                                     

You can expect a lifetime of trouble free use from your Biozone Scientific Air Purifier. Our product is designed to last! Our components and moving parts are the highest quality available in the world! It is for this reason Biozone Scientific, the manufacturer, is able to warranty all of our products for a full 3 Years! If at any time during the first three years of use your Biozone Air Purifier does not operate properly, ship it back for full replacement or repair. Biozone UV purification lamps feature a one year warranty.

The Sunpentown, Soleus, Windchaser, and Ambiance portable air conditioners as well as all Alamio Air Purification products and all water purification products featured from within our web-store come with a one (1) year manufacturers warranty. If at any time during the first year of use, your unit does not operate properly, ship it back to the manufacturer for full replacement or repair.

Although the patented design UV Bulb, the heart of your new Biozone air purifier, is designed to last for up to two (2) years continuous service, it is recommended that you replace the Bulb after 12 months continuous use to insure maximum air purification effectiveness. Biozone Scientific Inc., the manufacturer, warranties your UV Purifier Bulb for one (1) year from date of purchase.

Shipping Charges:

Ameripure Technologies gives you a gift of Free Shipping anywhere in the Continental U.S. on orders over $200.00 US. Shipping shall be via FedEx ground shipping or UPS ground shipping. Please note that if you qualify for FREE Shipping you will need to select it as the final option within the Shipping drop down menu.

We also ship anywhere in the world for reasonable rates. If you are ordering from outside of the U.S. we offer reduced rates on Next Day and 2nd Day shipping. Please email sales@purifymyair.com for all non-standard shipping information. For details concerning our shipping and return Policies and Procedures; you must please read the Shipping Policies section that follows below.

Shipping Policies:

Biozone Scientific Air Purifiers are typically shipped within 2-3 days of receiving your order (except for orders paid by check). Most orders shall be shipped via UPS or FedEx. Customer care and good service is important to us. We try our best to email you the tracking information on the day your order has been shipped or when we receive that information from the shipping warehouse. We appreciate the confidence you show in our company as demonstrated by your purchase from Ameripure Technologies. Because you, our customers, are very important to us, we promise to do our very best to provide you with the finest customer service we can. We strive to provide the personal satisfaction you expect when you purchase an air purifier, water purification product, portable air conditioner or with any other product order placed with a quality company. We thank you very much for your support and your business.

Returns:

If you are not satisfied with the performance of your Biozone air purification product within the first 90 days of the date of your original purchase, you can return your product for a refund subject to the conditions below. Note: Return shipping charges are not refundable and the initial shipping (ship to) charges shall be deducted from the refund due a customer for any returned products. All products other than Biozone air purification products and only those products sold from this internet web-store shall be covered by the 30 day satisfaction guarantee described above. These warranties and guarantees offered by Ameripure Technologies are contained on this page and will be considered the legal and binding document governing returns and refunds for product purchases.

All returns are required to have a Return Authorization Number (RAN) clearly displayed on the outside box or container housing the returned item. Returned products will not be accepted by Ameripure Technologies unless the authorized RAN has been issued and appears clearly on the top or sides of the box containing the returned item. A request for a (RAN) number shall be made by both emailing sales@purifymyair.com and by calling our Customer Care number;
1-877-281-1967. Our Customer Care consultant shall issue the customer an RAN by telephone at the time of their call or by email. This will serve as official notification to Ameripure Technologies of the customer’s desire to return their unit for a refund. An e-mail return acknowledgement from Ameripure Technologies to the customer is required in order to provide the customer and corporation with both a legal time and date stamp of the notification. This is to insure fair and accurate refund processing for both customer and the corporation.

Before processing any refund, Ameripure Technologies reserves the right to test and evaluate the condition and proper mechanical function of units returned for refund. In order to allow proper time to test and appraise returned units, Ameripure Technologies will be afforded a 10 day evaluation period. This period begins the day the returned product arrives at our warehouse. The shipping company, i.e. FedEx, UPS etc., handling the return will provide the official time stamp for this process. Any unit/s deemed unacceptable and unfit for resale by Ameripure Technologies shall be returned to the customer without refund or recourse.

A check will be issued for the refund based on the following conditions:

(A) The returned item must be received in 100% saleable condition with all original boxes, carton, packing, manuals, warranty cards and originally included paperwork. If any of these aforementioned items are not included with the returned unit and the product has not been returned in 100% saleable condition as estimated by the Ameripure Technologies technical department, a 20% restocking fee shall be assessed.

Returned in 1 to 30 days from the ship date:

A refund of purchase price shall be made provided all conditions contained in paragraph (A) above have been met.

Returns from 31 to 60 days from the ship date:

85% of the purchase price will be refunded as long as the conditions in paragraph (A) have been met.

Returns from 61 to 90 days from the ship date:

75% of the purchase price will be refunded as long as the conditions in paragraph (A) have been met.
Any unit returned without a RAN will be refunded at 50% of the purchase price. All shipping costs associated with the return of a unit for refund shall be the sole responsibility of the customer, including but not restricted to the charges incurred for a delivery refusal.

Customer Support:

We pride our selves on customer support. Contact our Customer Service Department at any time concerning your questions or for other information. If for any reason you need to contact us, we promise to personally resolve any issues. There are always 3 ways to get in touch with us, and we always respond as promptly as possible, usually within an hour or two, 7 days a week. You can contact us any of 4 ways:

#1 - Online Contact Form - Use this form to contact us and receive a personal response within hours, 7 days a week. We have staff to answer your questions at almost all times.

#2 - Telephone Support - You may either call us, or contact us with your telephone number, and we will call you back. We will gladly help you, answer your questions or talk with you on the phone about your purification needs. 1-877-281-1967.

#3 - Email Support - We prefer that you use one of our forms, as they are directed to a the appropriate available staff member who can answer your request right away. For this reason, and to avoid Spam spiders, we do not list our email address on the website. If you would like to email the main address, you can do so by emailing us - info@purifymyair.com.


Sales Tax:

Sales tax is added to orders shipped to Massachusetts.

Privacy and Spam:

Your privacy is your right and our commitment. We protect your privacy!
We NEVER sell or rent our customer list and we do not send you unwanted email.
We may occasionally send you email about special limited time offers, or we may contact you to confirm an order.

We simply do not send spam! We concentrate our efforts on supplying the best air purifiers on the market with the best incentives for purchasing them from us.

IQ Air Products Warranty

You can register your warranty immediately; on line at the IQ Air corporate
web site: Register On-Line Now

If within five (5) years for the HealthPro Series and one (1) year for all
Products with the exception of filters from the date of the original purchase
by the end-user from the Authorized Dealer, the Product or any part thereof (with the exception of filters) is proved to be defective by reason only of
faulty workmanship or materials, IQAir North America, Inc. will at their option repair or replace the part or product free of charge for labor and materials.

Obvious defects must be communicated to the Ameripure Technologies within
10 days from the purchase date.

This warranty shall not apply to damage caused through misuse, wear and
tear, neglect, unauthorized repair, to damage caused through installation, adaptation, modification or use in an improper manner or inconsistent with IQAir's operating and maintenance instructions, wear or deterioration due to environmental conditions or to damage occurred during transit.

IQAir North America, Inc. will not be liable under this warranty for any fault or damage arising from defective workmanship, if the Product has been serviced, repaired or modified by any person other than IQAir North America, Inc. or if
the manufacturer's serial label has been removed or tampered with.

All products returned for service or repair must be accompanied with a RAN (Return Authorization) Number. The RAN number must be clearly visible on the external packaging. The absence of an RA Number will delay the service or
repair process. Any shipment to IQAir North America, Inc. without a RA
Number will not be accepted or will be immediately sent back to the shipper.

Therefore, please call IQAir Solution Center at 1-877-715-4247 to receive a
RA number prior to shipment.

Policies with Regard to Phone Sales:

Occasionally our staff will offer special purchase items to be sold to our customers via live phone purchase. It is understood that all such purchases shall be entered via SSL secured server and any information shall not be used towards any other transaction nor will the customer’s information be shared with any other agency for any reason.

All customer purchases made according to this method have the additional requirement that a receipt be provided by Ameripure Technologies and sent by email to said customer whereupon it is the customer’s responsibility to insure that he has received the email confirmation and receipt. If the customer does not receive the receipt for said purchase, the customer shall be responsible for contacting customer service by email within seven (7) days of date of purchase at: Customercare@purifymyair.com.

Ameripure Technologies shall not be held liable for problems associated with purchases made without of the official and original written receipt and confirmation sent by Ameripure Technologies of the original purchase price/s, the type/s and number of product/s purchased or the warranties and guarantees in writing that were offered to that particular customer.

When purchasing products not featured on the Ameripure Technologies e-commerce web-store, alternate warranties and satisfaction guarantees may exist depending on the manufacturer or the manufacturer’s return policy. It is the responsibility of the customer to establish the terms and conditions of such warranties and guarantees and request that these be provided in writing by Ameripure Technologies. At no time shall a verbal representation of the terms of purchase, warranty, guarantee or terms of payment be binding on Ameripure Technologies nor said customer of Ameripure Technologies without written agreement from Ameripure Technologies.

When you purchase any product from Ameripure Technologies, you are confirming that you have read and accept the policies and procedures contained on this page.

Thank you very much!

 
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