Satisfaction
Guarantee:
Our Promise to you is quite simple; Ameripure
Technologies absolutely guarantees
your complete satisfaction with the
performance and benefits realized through
the use of your new Biozone Scientific
Purifier for 90
DAYS from the date
of purchase. We also guarantee your satisfaction
with the Alamio personal air purifier,
all Portable Air Conditioning products
and water purification products we offer
from this website for 30 DAYS from the
date of purchase. If you are not satisfied,
we will refund the purchase price of the
unit according to the conditions stated
below.
Product
Warranty:
You can expect a lifetime of trouble free
use from your Biozone Scientific Air Purifier.
Our product is designed to last! Our components
and moving parts are the highest quality
available in the world! It is for this
reason Biozone Scientific, the manufacturer,
is able to warranty all of our products
for a full 3 Years! If
at any time during the first three years
of use your Biozone Air Purifier does
not operate properly, ship it back for
full replacement or repair. Biozone UV
purification lamps feature a one year
warranty.
The Sunpentown, Soleus, Windchaser, and
Ambiance portable air conditioners as
well as all Alamio Air Purification products
and all water purification products featured
from within our web-store come with a
one (1) year manufacturers warranty. If
at any time during the first year of use,
your unit does not operate properly, ship
it back to the manufacturer for full replacement
or repair.
Although the patented design UV Bulb,
the heart of your new Biozone air purifier,
is designed to last for up to two (2)
years continuous service, it is recommended
that you replace the Bulb after 12 months
continuous use to insure maximum air purification
effectiveness. Biozone Scientific Inc.,
the manufacturer, warranties your UV Purifier
Bulb for one (1) year from date of purchase.
Shipping
Charges:
Ameripure Technologies gives you a gift
of Free Shipping anywhere in the Continental
U.S. on orders over $200.00 US. Shipping
shall be via FedEx ground shipping or
UPS ground shipping. Please note that
if you qualify for FREE Shipping you will
need to select it as the final option
within the Shipping drop down menu.
We also ship anywhere in the world for
reasonable rates. If you are ordering
from outside of the U.S. we offer reduced
rates on Next Day and 2nd Day shipping.
Please email sales@purifymyair.com
for all non-standard shipping information.
For details concerning our shipping and
return Policies and Procedures; you must
please read the Shipping Policies
section that follows below.
Shipping
Policies:
Biozone Scientific Air Purifiers are typically
shipped within 2-3 days of receiving your
order (except for orders paid by check).
Most orders shall be shipped via UPS or
FedEx. Customer care and good service
is important to us. We try our best to
email you the tracking information on
the day your order has been shipped or
when we receive that information from
the shipping warehouse. We appreciate
the confidence you show in our company
as demonstrated by your purchase from
Ameripure Technologies. Because you, our
customers, are very important to us, we
promise to do our very best to provide
you with the finest customer service we
can. We strive to provide the personal
satisfaction you expect when you purchase
an air purifier, water purification product,
portable air conditioner or with any other
product order placed with a quality company.
We thank you very much for your support
and your business.
Returns:
If you are not satisfied with the performance
of your Biozone air purification product
within the first 90 days of the date of
your original purchase, you can return
your product for a refund subject to the
conditions below. Note: Return shipping
charges are not refundable and the initial
shipping (ship to) charges shall be deducted
from the refund due a customer for any
returned products. All products other
than Biozone air purification products
and only those products sold from this
internet web-store shall be covered by
the 30 day satisfaction guarantee described
above. These warranties and guarantees
offered by Ameripure Technologies are
contained on this page and will be considered
the legal and binding document governing
returns and refunds for product purchases.
All returns are required to have a Return
Authorization Number (RAN) clearly
displayed on the outside box or container
housing the returned item. Returned products
will not be accepted by Ameripure Technologies
unless the authorized RAN has been issued
and appears clearly on the top or sides
of the box containing the returned item.
A request for a (RAN) number shall be
made by both emailing sales@purifymyair.com
and by calling our Customer Care number;
1-877-281-1967. Our Customer Care consultant
shall issue the customer an RAN by telephone
at the time of their call or by email.
This will serve as official notification
to Ameripure Technologies of the customer’s
desire to return their unit for a refund.
An e-mail return acknowledgement from
Ameripure Technologies to the customer
is required in order to provide the customer
and corporation with both a legal time
and date stamp of the notification. This
is to insure fair and accurate refund
processing for both customer and the corporation.
Before processing any refund, Ameripure
Technologies reserves the right to test
and evaluate the condition and proper
mechanical function of units returned
for refund. In order to allow proper time
to test and appraise returned units, Ameripure
Technologies will be afforded a 10 day
evaluation period. This period begins
the day the returned product arrives at
our warehouse. The shipping company, i.e.
FedEx, UPS etc., handling the return will
provide the official time stamp for this
process. Any unit/s deemed unacceptable
and unfit for resale by Ameripure Technologies
shall be returned to the customer without
refund or recourse.
A check will be issued for the
refund based on the following conditions:
(A) The returned item must be received
in 100% saleable condition with all original
boxes, carton, packing, manuals, warranty
cards and originally included paperwork.
If any of these aforementioned items are
not included with the returned unit and
the product has not been returned in 100%
saleable condition as estimated by the
Ameripure Technologies technical department,
a 20% restocking fee shall be assessed.
Returned in 1 to 30 days from
the ship date:
A refund of purchase price shall be made
provided all conditions contained in paragraph
(A) above have been met.
Returns from 31 to 60 days from
the ship date:
85% of the purchase price will be refunded
as long as the conditions in paragraph
(A) have been met.
Returns from 61 to 90 days from
the ship date:
75% of the purchase price will be refunded
as long as the conditions in paragraph
(A) have been met.
Any unit returned without a RAN will be
refunded at 50% of the purchase price.
All shipping costs associated with the
return of a unit for refund shall be the
sole responsibility of the customer, including
but not restricted to the charges incurred
for a delivery refusal.
Customer
Support:
We pride our selves on customer support.
Contact our
Customer Service
Department
at any time concerning your questions
or for other information. If for any reason
you need to contact us, we promise to
personally resolve any issues. There are
always 3 ways to get in touch with us,
and we always respond as promptly as possible,
usually within an hour or two, 7 days
a week. You can contact us any of 4 ways:
#1 - Online Contact Form - Use
this form
to contact us and receive a personal
response within hours, 7 days a week.
We have staff to answer your questions
at almost all times.
#2 - Telephone Support - You may either
call us, or contact us with your telephone
number, and we will call you back. We
will gladly help you, answer your questions
or talk with you on the phone about your
purification needs. 1-877-281-1967.
#3 - Email Support - We prefer that you
use one of our forms, as they are directed
to a the appropriate available staff member
who can answer your request right away.
For this reason, and to avoid Spam spiders,
we do not list our email address on the
website. If you would like to email the
main address, you can do so by emailing
us -
info@purifymyair.com.
Sales
Tax:
Sales tax is added to orders shipped to
Massachusetts.
Privacy
and Spam:
Your privacy is your right and our commitment.
We protect your privacy!
We NEVER sell or rent our customer list
and we do not send you unwanted email.
We may occasionally send you email about
special limited time offers, or we may
contact you to confirm an order.
We simply do not send spam! We concentrate
our efforts on supplying the best air
purifiers on the market with the best
incentives for purchasing them from us.
IQ Air
Products Warranty
You can register your warranty immediately;
on line at the IQ Air corporate
web site: Register
On-Line Now
If within five (5) years for the HealthPro
Series and one (1) year for all
Products with the exception of filters
from the date of the original purchase
by the end-user from the Authorized Dealer,
the Product or any part thereof (with
the exception of filters) is proved to
be defective by reason only of
faulty workmanship or materials, IQAir
North America, Inc. will at their option
repair or replace the part or product
free of charge for labor and materials.
Obvious defects must be communicated
to the Ameripure Technologies within
10 days from the purchase date.
This warranty shall not apply to damage
caused through misuse, wear and
tear, neglect, unauthorized repair, to
damage caused through installation, adaptation,
modification or use in an improper manner
or inconsistent with IQAir's operating
and maintenance instructions, wear or
deterioration due to environmental conditions
or to damage occurred during transit.
IQAir North America, Inc. will not be
liable under this warranty for any fault
or damage arising from defective workmanship,
if the Product has been serviced, repaired
or modified by any person other than IQAir
North America, Inc. or if
the manufacturer's serial label has been
removed or tampered with.
All products returned for service or
repair must be accompanied with a RAN
(Return Authorization) Number. The RAN
number must be clearly visible on the
external packaging. The absence of an
RA Number will delay the service or
repair process. Any shipment to IQAir
North America, Inc. without a RA
Number will not be accepted or will be
immediately sent back to the shipper.
Therefore, please call IQAir Solution
Center at 1-877-715-4247
to receive a
RA number prior to shipment.
Policies
with Regard to Phone Sales:
Occasionally our staff will offer special
purchase items to be sold to our customers
via live phone purchase. It is understood
that all such purchases shall be entered
via SSL secured server and any information
shall not be used towards any other transaction
nor will the customer’s information
be shared with any other agency for any
reason.
All customer purchases made according
to this method have the additional requirement
that a receipt be provided by Ameripure
Technologies and sent by email to said
customer whereupon it is the customer’s
responsibility to insure that he has received
the email confirmation and receipt. If
the customer does not receive the receipt
for said purchase, the customer shall
be responsible for contacting customer
service by email within seven (7) days
of date of purchase at: Customercare@purifymyair.com.
Ameripure Technologies shall not be held
liable for problems associated with purchases
made without of the official and original
written receipt and confirmation sent
by Ameripure Technologies of the original
purchase price/s, the type/s and number
of product/s purchased or the warranties
and guarantees in writing that were offered
to that particular customer.
When purchasing products not featured
on the Ameripure Technologies e-commerce
web-store, alternate warranties and satisfaction
guarantees may exist depending on the
manufacturer or the manufacturer’s
return policy. It is the responsibility
of the customer to establish the terms
and conditions of such warranties and
guarantees and request that these be provided
in writing by Ameripure Technologies.
At no time shall a verbal representation
of the terms of purchase, warranty, guarantee
or terms of payment be binding on Ameripure
Technologies nor said customer of Ameripure
Technologies without written agreement
from Ameripure Technologies.
When you purchase any product from Ameripure
Technologies, you are confirming that
you have read and accept the policies
and procedures contained on this page.
Thank you very much!
